Return & Refund Policy

Last updated: 23 September 2026

We want you to be happy with your bag. If it isn't right, here's exactly how returns and refunds work. No fine print beyond what's on this page.

30 days to return

You can return any unused bag within 30 days of delivery for a full refund of the item price. It needs to come back in the condition it arrived: unused, clean, with tags and original packaging.

How to start a return

  1. Email info@marrowandhide.store with your order number and a quick note on why you're returning it.
  2. We'll reply within one business day with a return reference and the return address.
  3. Pack the bag securely, write the reference on the parcel and send it with a tracked service.

Please don't post anything back before you hear from us. Parcels without a reference are hard to match to an order and can slow down your refund.

Who pays return shipping

  • Changed your mind: you cover the return postage. Original shipping was free, so nothing is deducted from your refund for that.
  • Damaged, faulty or wrong item: that's on us. We'll either send a prepaid label or refund your postage, and you don't need to worry about the 30-day window for this.

Damaged, faulty or wrong item

If your bag arrives damaged, has a fault (broken zip, loose strap, split seam) or isn't what you ordered, email us photos within 30 days of delivery. We'll send a replacement or give you a full refund, whichever you prefer. In many cases we won't even need the item back.

Refunds

Once your return reaches us and we've checked it, we refund your original payment method within 3 business days. Your bank may take another 5 to 10 business days to show it.

Exchanges

Want a different colour or style? The quickest way is to return the original for a refund and place a new order. If you're stuck, email us and we'll help.

What we can't take back

  • Bags that have clearly been used or damaged after delivery
  • Items without their original tags or packaging
  • Gift cards
  • Items marked final sale at the time of purchase

Cancelling an order

Email us as soon as you can. If the order hasn't shipped yet, we'll cancel it and refund you in full. Once it's on its way, the normal return process applies.

Business Information

Business Name: Marrow & Hide
Business Email: info@marrowandhide.store
Business Number: +1 407-427-6487
Business Hours: Monday to Friday, 9am to 6pm Eastern Time
Address: 12911 Sunstone Ave, Orlando, FL 32832, United States
Website: marrowandhide.store