Track Your Order
Every order ships with tracking. Here's how to follow it and what to do if it seems stuck.
Track your parcel
Open the order tracker and enter your tracking number, or your order number and email. Your tracking number is in the shipping confirmation email we send you.
When tracking starts working
Orders are processed within 1 to 3 business days. Once your order ships you'll get an email with the tracking number. It can take a few days before tracking shows movement. That's normal.
After it ships, delivery usually takes 7 to 15 business days. The final delivery is usually made by USPS or UPS.
What the statuses mean
- Info received / label created: the shipment is booked but hasn't been scanned yet.
- In transit: it's moving. Gaps of a day or two between scans are normal.
- Out for delivery: arriving today.
- Delivered: the carrier has marked it delivered.
Nothing to pay on delivery
Import duties are included in our prices. If anyone asks you for a payment to release your parcel, don't pay it. Contact us first.
If tracking hasn't moved
If there's been no update for 7 business days, email us your order number. We'll chase it with the carrier and keep you posted.
If it says delivered but you don't have it
- Check around your door, porch, mailbox and any usual safe spot
- Ask neighbours, reception or your building's mailroom
- Give it 24 hours. Parcels are sometimes scanned a little early
Still missing? Email us within 14 days. We'll open a case with the carrier and, if it's lost, send a replacement or refund you.
Still stuck?
Email info@marrowandhide.store with your order number, or call +1 407-427-6487, Monday to Friday, 9am to 6pm Eastern Time.
Business Information
Business Name: Marrow & Hide
Business Email: info@marrowandhide.store
Business Number: +1 407-427-6487
Business Hours: Monday to Friday, 9am to 6pm Eastern Time
Address: 12911 Sunstone Ave, Orlando, FL 32832, United States
Website: marrowandhide.store